Delivery : Orders are normally dispatched within 1 working day and the majority of orders are delivered in 2-3 working days.However we cannot guarantee the speed of courier service so we ask that you wait 8 working days before contacting us if you havent received your goods.Delivery costs are £1.50 per item and £2.95 for gift sets.Sorry no international orders.Special recorded delivery prices on request RETURNS Customers can return any product within 14 days of delivery, as long as it has not been opened or used, and must still be in its orginal packaging. Refunds will only be of the amount of the products value. i.e. thePerfumeParcels cannot refund any delivery costs (unless the order is cancelled within the 7 day cooling off period where a full refund will occur). Returned items must be sent back to thePerfumeparcels via First Class post and we recommend that you send it recorded delivery in case of any lost items in the Royal Mail. thePerfumeparcels will not pay any return costs unless the item is damaged / faulty or incorrectly delivered. Any item damaged during return may only receive a partial refund. However, this is down to thePerfumeparcels discretion .